IT Applications Lead  ·  Dynamics 365 F&O  ·  Retail & Commerce Specialist

Harshad Prabhu

Microsoft Dynamics 365 F&O  ·  Retail & Commerce  ·  IT Applications Lead

IT Applications Lead with 13+ years in Enterprise Applications & Retail Systems spanning Microsoft Dynamics 365 (F&O, Commerce) and AX 2012 R2. Expert in SDLC governance, release & change management, vendor leadership and store/POS operations. Proven track record delivering 200+ CRs with over 98% deployment accuracy through a “first‑time‑correct” methodology.

+91 98211 08371 harshads.priority@gmail.com linkedin.com/in/harshadprabhu Mumbai, Maharashtra
13+Years Exp.
200+CRs Delivered
98%+Deploy Accuracy
80+Stores Supported
Harshad Prabhu
Harshad Prabhu
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Impact at a Glance

Retail Go-Lives Led
4+
Novel Jewels, Birlasoft, CloudFronts & more
Deployment Accuracy
98%+
200+ CRs · first-time-correct approach
Stores Currently Active
80+
Novel Jewels — 7 pilot → 80+ live
MS Certifications
4
MB-300 · MB-340 · Exam 897 · Associate
01

Professional Experience

Novel Jewels Ltd. (Aditya Birla Group)
Current
Product Manager – D365 Retail & Finance
📅 May 2024 – Present  ·  Mumbai
Support Function Setup
  • Set up IT applications support function from scratch; enforced SDLC between users and vendor partner.
  • Requirement gathering from cross-functional department heads across the organisation.
  • Created sustainability programs for major jewellery festive seasons.
  • Managed vendor resources and delivery timelines; bridged gaps between functional heads and technical delivery.
Retail Go-Live · July 2024
  • Single-handedly secured sign-off from all relevant stakeholders for go-live.
  • Planned L1 support team from interviews through to monitoring and SLA reporting.
  • Stabilised system post go-live; resolved production bugs within hypercare period.
Change Requests & Delivery · July 2024 – Present
  • Delivered 200+ major CRs across 19 months with >98% deployment accuracy.
  • Enforced SDLC among users and vendor partners; managed growth roadmap for Retail and Finance.
  • “First-time-correct” methodology significantly reduced post-deployment bugs.
  • Implemented pricing management for jewellery margins — region-wise pricing for ingredients across all stores.
Franchise Entity Go-Live · February 2025
  • Planned and implemented franchise entity go-live for Retail & Finance modules.
  • Onboarded 7 stores as pilot; currently supporting 80+ stores in total.
TekSystems – Microsoft
Support Engineering Specialist
📅 March 2024 – May 2024
Critical Escalation Management
  • Managed critical D365 escalations as Subject Matter Expert (SME).
  • Collaborated directly with Microsoft engineering teams for root-cause analysis and sustainable fixes.
LTIMindtree Ltd.
Consultant Specialist – D365 Retail
📅 September 2022 – March 2024  ·  Mumbai
RFP Projects – Middle East & Africa
  • Requirement gathering for clients across Middle East and African countries.
  • Delivered retail solution expertise; demonstrated legacy vs D365 scenario comparisons.
  • Effort evaluation and finalisation with Project Manager.
OK-Q8 Support
  • Supported two legal entities with different businesses under one D365 umbrella.
  • L1 issue identification and resolution; user requirement analysis and store creation.
  • Technical team coordination for man-hour estimates and on-time delivery.
  • Deployed technical changes; provided immediate retail store user support.
Birlasoft Ltd.
Consultant Specialist – D365 Retail
📅 May 2021 – September 2022
Car Toys Inc., USA – Retail Implementation
  • Requirement gathering and solution design for full retail implementation project.
  • Legacy vs D365 scenario comparison and stakeholder demonstrations.
  • Effort evaluation and finalisation with Project Manager.
Training & Certifications
  • Completed D365 Commerce and eCommerce training provided by Microsoft.
  • Earned MB-340 certification: D365 Commerce Functional Consultant.
Sonata Software Ltd. (Microsoft Gold Partner)
Consultant – ERP
📅 November 2020 – May 2021
Client Projects
  • Retail support for Danish Agro, Denmark — requirement gathering and change request resolution.
  • Retail implementations for JeansWest, Australia.
  • Support ticket assignment and resolution; functional consulting for retail processes.
CloudFronts Technologies Pvt. Ltd. (Microsoft Gold Partner)
Consultant – ERP
📅 March 2020 – October 2020  ·  Maldives Region
Retail Implementations – Maldives
  • Sonee Hardware – full D365 retail implementation.
  • Mango Store – retail deployment and configuration.
  • Miniso Store – retail implementation and go-live support.
D’Décor Home Fabrics Pvt. Ltd.
5 Years
Microsoft Dynamics AX Functional Support (L1)
📅 June 2015 – March 2020
Core Operational Support
  • Supported two legal entities under one AX environment; L1 triage, issue resolution and store creation.
  • Coordinated with technical team for development estimates and on-time delivery.
  • Fulfilled merger accounting requirements (May 2015); deployed POS for franchise store initiative.
  • Attended store launches in Kochi and Nagpur.
SAP ↔ DAX Integration · July 2016
  • Functionally integrated Dynamics AX 2012 with SAP 7.4 SD (PwC interfaces).
  • Material Master, Prices and Order Creation (offline staging) with statuses.
  • Stock Check and Order Status via web service in POS; E-Commerce portal pricing interface.
GST Patch · July 2017  |  Improvement Project · 2018
  • Patch migration CU7 → CU9; GST patch applied to both AX and POS environments.
  • Auto Order Processing: POS → SAP procurement → AX Purchase Order creation.
  • Offline inventory building for retail POS events: Opening Stock, Stock Count, GRN, Sales & Returns.
Three Ess Computer Services Pvt. Ltd.
Microsoft Dynamics AX Support
📅 May 2014 – June 2015
Bombay Dyeing – Pan-India Remote Support
  • Provided remote support for Bombay Dyeing stores across India via VPN routing.
  • Created inventory and maintenance charts for computers at all locations.
  • Dynamics AX 2012 server development, maintenance and issue resolution.
  • Store training, live scheduling and direct client reporting.
Arya Honda – Team Shaman India Pvt. Ltd.
Service Coordinator
📅 November 2009 – October 2010  ·  Lalbaug, Mumbai
Key Responsibilities
  • Planning and coordinating activities between technical department and clients.
  • Inventory control and cost-effective repairs & maintenance management.
  • Handling customer grievances; opening repair orders and managing closure; quality reporting.
02

Skills & Competencies

IT Applications Leadership Application Portfolio & Road-mapping SDLC & Governance Change & Release Management Incident & Problem Management Vendor & Contract Management Business Stakeholder Management SLA / KPI Reporting L1 / L2 Support Management Team Building & Leadership Communication & Presentation Microsoft Dynamics 365 F&O D365 Commerce AX 2012 R2 SAP ↔ DAX Integration Retail POS & Store Operations D365 AP / AR / Inventory VPN Routing & Server Admin MS Office Suite Product Creation & Release Requirements & Solution Design UAT, Go-Live & Hypercare RFP Solutioning & Effort Estimation Data Mapping & Data Science GST Patch Implementation eCommerce & Franchise Operations Analytical Thinking Cross-functional Communication
03

Certifications

MB-300
Microsoft Dynamics 365: Core Finance and Operations
MB-340
Microsoft Dynamics 365 Commerce Functional Consultant
Associate
Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate
Exam 897
Microsoft Dynamics 365 for Retail
04

Education & Personal

‘21
B.Com – Bachelor of Commerce
Maharishi Mahesh Yogi Vedic Vishwavidyalaya (MMYVV)
MBA
MBA / MMS
Mumbai University
Pursuing
⭐ Notable Achievement

Data Mapping Lead Consulting for Data Science project with Eu Yan Sang – Gramener — successfully accomplished.

Personal Details
Full NameHarshad Prabhu
GenderMale
NationalityIndian
Marital StatusMarried
Phone+91 98211 08371
Emailharshads.priority@gmail.com